We offer various delivery options and rates at the checkout for you to choose your preferred delivery.

EVRI UK Standard Delivery (Delivered In 3-5 Days) £2.50

Royal Mail UK Standard Delivery (Delivered In 3-5 Days) £2.85

Royal Mail UK Next Day (Mon- Sat, Before 2pm) £4.50

European Delivery £9.99

International Delivery £15.99 up to 2.5Kg, £30.00 2.51Kg to 5.0Kg, £50.00 5.01Kg to 10.0Kg, £70.00 10.01Kg to 15Kg, £100.00 15.01Kg to 20.0Kg, £125.00 20.01Kg to 25.0Kg, 150.00 25.01Kg to 30.0Kg.

We aim to dispatch all orders on the same day, when ordered before 2pm for next day delivery, where ever possible. On odd occasions, we may not be able to adhere to this policy, in which case your order will be with you as soon as possible. Saturday Delivery must be ordered before 2pm on Friday. 

Purchases are delivered using various shippers according to the delivery address and some orders will require a signature upon delivery.

We will keep you informed on the progress of your order via email.

We will issue a dispatch confirmation when your order has left our warehouse.

In the highly unlikely event of your order not arriving please email us on info@kitandkaboodal.co.uk , stating your order number and we will investigate with our couriers and keep you informed via email. 

Weekends and all Public holidays are not classed as working days.

Kit and Kaboodal are not responsible for any taxes/duties

If you are not entirely satisfied with your purchase, please return it in its original condition, unworn, with all tags attached and within 30 days of the date shown on your dispatch note. Some products are non-returnable for hygiene reasons. This is indicated in the product description contained on the website www.kitandkaboodal.com

If you return items outside the 30-day return period, we will be unable to process your return. If this is the case and you require the item to be returned to you, you will be required to pay the cost of postage. Wholesale orders are non-returnable. 

Exchanges are not available. 

Christmas returns - orders made from on 25th November and after can be returned until the 20th of January.

Please fully complete the Returns Form you receive with your order. If you do not have a Returns Form within your parcel please email info@kitandkaboodal.co.uk

Please note we can not take responsibility for returned parcels until they are back in our care, therefore we recommend you return them via a trackable service.

The item must be repacked, along with the returns form in the same condition as it was received.

Return to the address detailed on the Returns Form.

We recommend using Royal Mail Recorded or Special Delivery so your parcel is insured and can be tracked. Kit and Kaboodal cannot be held responsible for any loss or damage to the parcel whilst in transit.

Kit and Kaboodal does not cover the cost of returning the item.

If the item meets all our requirements (unworn, odour free with all tags attached) a refund will normally be made within 14 working days of receipt. If you have not received a refund after 14 working days please contact our Customer Services Department on 01423 325725 or at info@kitandkaboodal.co.uk Please do not contact Kit and Kaboodal before 14 working days has elapsed from our receipt of your return.

Kit and Kaboodal does not refund the original delivery cost if within 14 days of its receipt the customer has either not returned it to Kit and Kaboodal or notified Kit and Kaboodal of their intention to do so.

If you are not entirely satisfied with your purchase, please return it in its original condition - unworn, with all tags attached - within 30 days of the date shown on your dispatch note.

Some products are non-returnable for hygiene reasons, as indicated in the product description on our website at www.kitandkaboodal.com

If items are returned outside the 30-day return period, we will be unable to process your return. If you would like the item sent back to you, you will be required to cover the postage cost. Wholesale orders are non-returnable.

Exchanges are not available.

Please do not use our returns portal on Evri, as this is for internal use only. If this service is used, we will apply a charge, and it may take over a month for the return to be received at our premises.

If you are returning shoes to us please do not use the shoebox as the outer packaging. Shoeboxes should be wrapped in plastic or paper packaging before being shipped back to us. Our shoe packaging is reusable.

When you order with us we check the details you provide on 4 separate occasions! So if we are doing our job properly you should happily receive just what you ordered. If we have made a mistake and shipped an incorrect item we will be happy to sort it out for you if you email info@kitandkaboodal.co.uk or call us on 01423 325725.

Throughout the time that your item/s are being processed it will be checked for quality. The final check is done when your order is packed by our despatch team so we are almost certain that you will be happy with the quality of your order. If you are for any reason not 100% satisfied or there is a fault you must contact the Customer Services Department on 01423 325725 or email info@kitandkaboodal.co.uk including your name, order number and details of the fault and we will do our very best to ship a replacement, repair the item or refund you.

Our returns policy does not affect your statutory rights. Please be aware that it is your responsibility to ensure your returned item reaches us safely. We advise that you ship your item/s using a service that insures you for the value and guarantees delivery. Please keep your postage receipt until we have acknowledged receipt of your item/s.

Kit and Kaboodal, Ousegill Business Park, Unit 3-10, Carr Side Road, Great Ouseburn, YO26 9AE.

When trying on items of clothing please do not remove the labels. Please ensure that you are not wearing a perfume or a deodorant that may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. If you are returning shoes please do not use the shoebox as the outer packaging. Shoeboxes should be shipped in mailing bags or packing paper.

Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.

Wholesale orders are not return or refundable. Faulty items for wholesale may be exchanged or credit noted.