Please allow 7 working days for your parcel to reach you.
FREE DELIVERY on all order over $125
STANDARD DELIVER $10.00
We aim to dispatch all orders on the same day, when ordered before 2pm where ever possible. On odd occasions, we may not be able to adhere to this policy, in which case your order will be with you as soon as possible. Saturday Delivery must be ordered before 2pm on Friday.
Purchases are delivered using various shippers according to the delivery address and some orders will require a signature upon delivery.
We will keep you informed on the progress of your order via email.
We will issue a dispatch confirmation when your order has left our warehouse.
In the highly unlikely event of your order not arriving please email us on firstname.lastname@example.org , stating your order number and we will investigate with our couriers and keep you informed via email.
Weekends and all Public holidays are not classed as working days.
Kit and Kaboodal are not responsible for any taxes/duties.
If you are not entirely satisfied with your purchase, please return it in its original condition, unworn with all tags attached and within 30 days of the date shown on your dispatch note. Some products are non-returnable for hygiene reasons. This is indicated in the product description contained on the website www.kitandkaboodal.com
If you return items outside the 30 day return period we will be unable to process your return. If this is the case and you require the item returning to you, you will be required to pay the cost of the postage. Wholesale orders are no returnable.
HOW TO MAKE A RETURN
Please fully complete the Returns Form you receive with your order. If you do not have a Returns Form within your parcel please email email@example.com
Please note we can not take responsibility for returned parcels until they are back in our care, therefore we recommend you return them via a trackable service.
The item must be repacked, along with the returns form in the same condition as it was received.
Return to the address detailed on the Returns Form.
Kit and Kaboodal cannot be held responsible for any loss or damage to the parcel whilst in transit.
Kit and Kaboodal does not cover the cost of returning the item.
If the item meets all our requirements (unworn, odour free with all tags attached) a refund will normally be made within 14 working days of receipt. If you have not received a refund after 14 working days please contact our Customer Services Department via email firstname.lastname@example.org Please do not contact Kit and Kaboodal before 14 working days has elapsed from our receipt of your return.
Kit and Kaboodal does not refund the original delivery cost if within 14 days of its receipt the customer has either not returned it to Kit and Kaboodal or notified Kit and Kaboodal of their intention to do so.
RETURNING AN ITEM
If you are not 100% satisfied with your order, you can return it to us for a full refund. With the Kit and Kaboodal 30 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, with original labels still intacted, with a copy of your receipt, and make sure that the goods are in the same condition you received them. We recommend posting using a signed for service and remember to keep your postage receipt. If you are returning an item from outside the EU please make sure you mark your parcel as 'Returned Goods' to avoid customs charges.
If you are returning shoes to us please do not use the shoebox as the outer packaging. Shoeboxes should be wrapped in plastic or paper packaging before being shipped back to us. Our shoe packaging is reusable.
RETURNING AN INCORRECTLY SHIPPED ITEM
When you order with us we check the details you provide on 4 separate occasions! So if we are doing our job properly you should happily receive just what you ordered. If we have made a mistake and shipped an incorrect item we will be happy to sort it out for you if you email email@example.com or call us on 01423 325725.
RETURNING A FAULTY ITEM
Throughout the time that your item/s are being processed it will be checked for quality. The final check is done when your order is packed by our despatch team so we are almost certain that you will be happy with the quality of your order. If you are for any reason not 100% satisfied or there is a fault you must contact the Customer Services Department via email firstname.lastname@example.org including your name, order number and details of the fault and we will do our very best to ship a replacement, repair the item or refund you.
Our returns policy does not affect your statutory rights. Please be aware that it is your responsibility to ensure your returned item reaches us safely. We advise that you ship your item/s using a service that insures you for the value and guarantees delivery. Please keep your postage receipt until we have acknowledged receipt of your item/s.
Kit and Kaboodal, Ousegill Business Park, Unit 3-10, Carr Side Road, Great Ouseburn, YO26 9AE.
When trying on items of clothing please do not remove the labels. Please ensure that you are not wearing a perfume or a deodorant that may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. If you are returning shoes please do not use the shoebox as the outer packaging. Shoeboxes should be shipped in mailing bags or packing paper.
Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.
Wholesale orders are not return or refundable. Faulty items for wholesale may be exchanged or credit noted.